Shipping Policy

Last Updated: August 12, 2026

At Pawlia, we are committed to processing and delivering your order as efficiently as possible.

1. Order Processing

Orders are processed Monday through Saturday, excluding Sundays and public holidays.

Please allow 1–3 business days for your order to be processed and prepared for shipment.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Delivery Times

Estimated delivery times may vary depending on your location and the shipping method available for your order.

Estimated delivery time:

7–15 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs procedures, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable shipping charges will be clearly shown during the checkout process.

4. Order Tracking

When tracking information is available, it will be provided by email after your order has been shipped.

Tracking information may take some time to become active after the order has been dispatched.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Pawlia is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

6. Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you.

Although we work with reliable shipping providers, Pawlia cannot guarantee delivery times or be responsible for delays caused by third-party carriers or circumstances outside our control.

7. Customs and Import Charges

Depending on the destination country, orders may be subject to customs duties, taxes, or other import charges.

Any applicable customs or import charges are the responsibility of the customer unless otherwise stated at checkout.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Pawlia
Email: pawliastorecontact@gmail.com

Business Hours: Monday to Saturday